Camp Young Judaea Texas Director of Sales and Customer Success – Wimberley, TX
To further the mission of CYJ-Texas through building our client base and hosting rental groups at our camp facility and to ensure the success of the retreats held at CYJ. The Sales/Marketing Manager will be responsible for booking camp with new groups seeking a place to host their event and connecting with existing clients to evaluate their weekend and rebook them for the following year. In addition to the sales and marketing responsibilities, this position will also be responsible for supervising the Event Coordinator and, as needed, will spend time at camp, staying overnight, to assist in hosting various groups throughout the year.
Reports To: Operations Director
Essential Job Functions:
Service existing accounts obtain and establish new accounts
Initiate Marketing Campaigns to target new organizations.
Follow up with existing groups to get them booked for their next event
Work with and create systems and procedures to automate the sales and planning processes
Increase retreat center social media exposure by finding relevant articles, taking photos of our facility, etc.
Manage a booking calendar for new and returning groups
Manage accounts payable and receivable for each retreat account
Manage and send invoices to groups
Collect payment from groups
Request payments for facilitators or staff that worked a group
Coordinate with camp employees to create a successful experience for rental groups
Report to the Operations Director on a regular basis to understand rental group needs
Coordinate with the Maintenance Director and camp-based staff to resolve issues at the facility
Coordinate with the Chef and kitchen staff to ensure meals, menus and special requests are all handled in an appropriate and timely manner
Coordinate with the Housekeeping staff to ensure all facilities are properly cleaned and prepared for the groups
Regular communication with rental group leaders prior to the event and after the event.
Accommodate the specific needs of various rental groups
Provide great customer service. Maintain an approachable and friendly demeanor and ensure all members of the group are enjoying their stay and that the group leader is satisfied will all aspects of their experience.
Coordinate accommodations, programming and meeting spaces as needed
Enforce the rules and policies of the camp to ensure the group’s safety
Evaluate each event following their stay and take notes to improve for future events
Prepare the camp facility for rental group usage
Check that all facilities are in good working condition and/or work with appropriate camp employees to ensure the facility is in working condition
Set up the facility for the specific needs of the group
Supervise the Facility Host and ensure they are well-prepared and informed about all groups
Help with Groups when needed along with facility host
Develop an internship program for students seeking experience in the camping/hotel and/or restaurant management industries
Schedule the interns to assist the Facility Host as needed
During the summer camp season (mid-May through mid-August)
Required to live near or on site at the camp in Wimberley, TX
Fill a major role in the camp’s operations department
Lives near or is willing to relocate to a location near Camp (Austin/San Marcos/Wimberley included)
Highly motivated and excellent, ongoing communication (and quick response time) when coordinating with both superiors and clients.
Background in Camping, hotel/restaurant management and customer service
Ability to lift at least 50lbs. and move equipment around camp.
Knowledge Skills and Abilities:
Knowledge and experience in CRM, website design, and social media campaigns
Strong verbal and writing communication skills
Knowledge and experience in the areas of administration, supervision, public relations, marketing, customer service, sales and recruitment.
Salary: $30,000-$35,000 plus full benefits package
If needed, will perform the duties of the Event Coordinator and/or will assist with events
Year-round lives near camp (Austin/San Marcos/Wimberley area)
Required to live near or on site at the camp in Wimberley, TX. During the summer camp season (mid-May through mid-August)